Need help? Ask us.

Yes. macOS requires this permission for any app that captures screenshots. SnapCue only takes screenshots when you press the shortcut — it never records continuously. Screenshot images are not saved to disk; answer history and settings are stored locally.

First, check your internet connection — SnapCue needs to reach our servers. If you're online, try quitting and reopening the app. If the issue persists, email us at hello@snapcue.io.

Screen Recording is used for region capture. Ask at cursor (⌥Q) and Auto-Apply also require Accessibility permission. You choose when to trigger a capture.

Screenshot images are kept in memory and sent through our server for AI analysis. The app saves answer text locally in History. You can clear that history in the app.

The screenshot or selected text is sent with your account authentication to our server for AI analysis. For ask at cursor (⌥Q), that's the text under your cursor — plus a screenshot of the area only when an app shows no readable text — and the server keeps the conversation in memory for up to 2 hours so follow-ups work. Account and usage records support sign-in, credit allowances, and billing.